Appliance repairs frequently encounter "Li Gui" after-sales

In the past few days, the Xi'an Consumers Association has received many complaints about the repair of home appliances, and the home appliances have not been repaired and people can't find them. The main reason is that the consumer lost the repair card, forgot to repair the after-sales service phone, and in an emergency, the problem occurred through the online search for after-sales service "company". The problem of “cottage” maintenance services misleading consumers to cause economic losses is more prominent. Most of these unscrupulous operators do not have business licenses and office addresses, which poses certain difficulties for consumers to defend their rights.

小心上当!多市民家电修理频遇“李鬼”售后

Ms. Zhang reflected that the washing machine at home was broken. I found the telephone number 89392663 on the Internet after the sale. After the sale, I arranged a maintenance technician to repair the washing machine. It cost more than 400 yuan. Unexpectedly, the next day the washing machine failed again. The phone also won't work, and contacted after-sales 89392663 again. Consumers are very helpless, and they have doubts on the Internet to check the after-sales number again. They found that the phone number pretends to be sold in multiple brands and repairs various home appliances. City Consumers Association entered the number in Baidu search, the results show a number of links related to it, Gree air conditioning, Haier air conditioning, Chunlan air conditioning, Midea air conditioning, Vantage gas appliances after sale, etc., click on the link to find that each link is a The website of the "Brand" after-sales service center is similar, and the service hotline is 02989392663. The staff dialed the number to ask if Haier was officially after-sales. The operator said yes. When the identity of the staff of the city's Consumer Association was reported to deal with the situation reflected by the consumer, the operator said that he only answered the phone and did not know anything else.

Ms. Li’s air conditioner was not refrigerated. She found Gree air-conditioner after-sales on the Internet. After making the call, the other party quickly arranged the master to go to the door for repair. After adding the refrigerant and replacing the “high-voltage controller”, it cost 730 yuan, and the second was repaired. The air conditioner will appear uncooled, call the maintenance master to call to shut down, call 4008657158 again, the two sides have a dispute, then the other party will not pick Ms. Li again. After receiving the complaint, the City Consumers Association and Gree got in touch after the sale, Gree after sales through the inquiry 4008657158 is not a Gree after-sales phone. Searching for the number through the Internet, the results show a variety of home appliance repair links related to it, including Panasonic washing machine after-sales, Fangtai gas stove, Midea water heater, Mitsubishi air conditioner and many other links.

Mr. Zhang reflected that the air conditioner in the home was broken. He searched for a 400-hour air-conditioner after-sales call on the Internet. After the maintenance staff came to the door, he added 500 yuan for the refrigerant. It didn’t take long to find that it was not repaired. Contact the maintenance staff again and refused to go to the door. After consumers found the regular brand after-sales service, they knew that the maintenance did not add refrigerant before. Finally, the brand added a refrigerant to the air conditioner after repair and repaired the motherboard for a total of 270 yuan.

City Consumers Association reminds consumers that the first three-package validity period, except for the improper use of consumers, the home appliances can not be used normally, the rest of the brand free maintenance after sale (including material costs and working hours). Consumers should be vigilant for maintenance personnel who require replacement of spare parts after repairing appliances and charge high fees. The second is to carefully identify the regular brand after-sales phone. Because most brands have 400 after-sales service calls after sales, some unscrupulous merchants apply for 400 calls through the agency, pretending to become a branded home appliance "after-sales service center" to deceive consumers. The third is to guard against online "cottage" maintenance workers. Appliance repair must choose a qualified service center. When repairing home appliances, you should check the maintenance personnel's work permit, work order and request repair documents to prevent trouble and economic loss.

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