China's vast territory and abundant resources, large population, business infringement occurred frequently, many people have weak awareness of rights protection, and often fail. In recent years, the state has also been accelerating the promotion of the construction of good faith. However, unscrupulous traders are often “wild fire, spring breeze and lifeâ€. Pull away and return to the topic. The reason stems from a coupon information pushed by Zhang Aunt, as follows
domestic
New low: MEIZU Meizu Meizu Box-B601 TV 4K HD network set-top box 209 yuan free shipping (vouchers) round triangle, CIBN platform resource library, FlymeTV system. Tmall rye appliances franchise stores can receive 10 yuan coupons, start with 209 yuan new shipping low price. The Meizu Box runs a custom FlymeTV system based on Android 6.0. It inherits the flat system architecture design without reservation, and the family's linkage is far more than that. Meizu Box has more features built into it, allowing Flyme users to interact with each family member, sharing home rabbits hiding in the jungle | 31 Comments 56 Favorites 23 Direct Links View Details It was a long time before I was ready to buy a box. I didn't need too much functionality. It was simple enough. I haven't bought one after another for several years. Just to see the aunt push this one, Meizu impression is also okay, see evaluation feedback is also good, so plan to try the water. At that time, Aunt launched a price of 219 collars and 10 yuan coupons, the actual payment of 209 to hand. Looked at the next account there is exactly a 30 yuan voucher in his home collar, try the next can be used, is 189 yuan free shipping. After the completion of the day, there was something that did not come and payment, his home customer service also sent a message to urge me to pay at night before going to sleep, at that time did not bother. Wait until the next day to pay the money, customer service immediately sent a message over, said the price of goods 219 yuan, can not use coupons, told me to make up the difference 30 yuan before delivery. It was strange at the time. So he negotiated with the customer service. Since he could not use the vouchers, why was the page set to be vouchers? Since you can use coupons, you cannot use this as a reason to not ship! Then customer service anyway is "I'm sorry, our regulations are like this" and so on. Now and then the store said that we should first contact Tmall customer service, the customer service store actually came to a sentence, "You find a customer service is useless." Then I said I try first, not back.
On the day of the order, the customer service also urged me to pay and did not mention that the ticket cannot be used.
The next day things turned a corner, customer service required to make up the difference
I proposed to call Tmall customer service and click to complain that it is useless
Then decisively dialed the Lynx customer service hotline, described the general situation, put forward two questions to customer service, is mentioned in the previous article:
Since it cannot be used as a ticket, why is the page set to be a coupon when ordering? Since you can use coupons, you cannot use this as a reason to not ship! The store's screenshots said that the baby details page has instructions. I looked back, not in a conspicuous position. Arguably, this description should be placed in a prominent position and marked with red and other eye-catching colors. And I clearly remember that I did not see the instructions on the day of my order.
It was the question of why customer service did not tell me to make up the difference after placing the order the previous day. However, after the payment was made the next day, the issue was mentioned, and the prices of goods also rose on the second day.
The customer service agrees with my point of view and proposes to communicate with the merchants. Please wait patiently. If the merchant insists on not shipping, please select a refund. After the communication was over and the call was over, I only remembered that the customer service did not seem to ask me to provide contact information. Then I think that they should have a channel to know. Did not continue to communicate with merchants after complaints about customer service. According to previous practice, the complaint was basically fruitless. I thought this incident would end with my refund. I did not expect things to turn.
Inexplicably received a message on April 22, asking me to confirm that the merchant shipped or not shipped, I ordered "not shipped", the results appear on the map interface that the goods have been shipped, and then I went to see the logistics, goods It is still pending shipment and there is no logistics information. (At first, I didn't know what ghost Ali was 110, but later I knew it.) I thought that Ma Yun's father was taking a process. It was estimated that he would not be too concerned about it. After that, he went to work and did not pay any attention to this matter. On an April 25th visit, Taobao found that the business owner had shipped and arrived at a very fast speed. When he arrived in Wuhan, he arrived at my place one day later. Yangzhou, Jiangsu Province (delivered on the morning of the 24th and dispatched on the morning of the 25th; this route usually takes at least two to three days). Then decided to try customer service
Deliberately mentioning the matter of the complaint, customer service pretends not to know anything
Customer service pretends not to know about the complaint, is friendly, and takes the initiative to mention post-sale related issues
After the arrival, there was no problem under careful inspection. The production date was last October. It was estimated that it was inventories (there was a delusional disorder and they thought that the merchant would send something retaliatory because it had been seen in the news before). Two gifts, a VR a mobile power (remember to order no gifts on that day, and then only after the price increases send gifts, do you want to block my mouth. Gifts packaged and sold, fifty packers intend to contact)
Two gifts and headphones coupons or something = =!
The rights protection incident came to an end. Someone may say that I am hypocritical and that a direct refund is not enough. Certainly someone will say 30 yuan you are reluctant, hey. It would be correct to say so, but think about the trivial things and how to do if you come across bigger things. Many people in today’s society are weak in awareness of rights protection, which has led some unscrupulous merchants to do whatever they want. Of course, this business did not go to such a height. However, if everyone can pay attention to such a small incident, I think the society's integrity in terms of integrity may be better than it is now, after all, it is better than not doing a good job. As the saying goes, "I don't accumulate a step, I don't even make it thousands of miles; I don't have to build up a stream and I don't have a chance to become a sea."
OVER!
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