Tencent Digital (DJ) has unveiled an unexpected shutdown of the iPhone 6s. After many days of undecided, consumers are struggling. Today, Apple finally issued an official statement and gave a clear solution: if it is produced within a certain date, The equipment will be given free replacement battery after testing, and this solution is for global users, and China is also listed here.
In fact, there are two factors to explain: First, this is not a security issue, that is to say, there will be no fire explosion (have already had a cup of snake shadow); secondly, to reason, Apple's response The speed and coping strategies are still convincing.
The following is the solution given by Apple's official website in China:
Apple has confirmed that a very small number of iPhone 6s devices may accidentally shut down. This is not a security issue and will only affect devices with a serial number within a certain range and between September and October 2015.
If you have this problem, go to an Apple Store or Apple Authorized Service Provider. The technician will check the serial number of your device to confirm that your device is eligible for a free battery replacement.
Replacement process
Please select one of the following battery replacement service options. Before providing any services, technicians will first check your iPhone to verify that your device meets the conditions of this plan and the device is working properly.
Please call the service provider to confirm that you can provide battery replacement service on the day of your arrival.
Apple Authorized Service Provider
Apple Store Retail Store
Note: Wireless carrier partners will not participate in this program.
Here we also give a quick search method, if the fourth and fifth digits of your iPhone 6s serial number are the following characters, then it is in the replacement battery, but you still have to call the retail store or service Business verification.
Update message:
After Apple announced the 6s battery replacement information, we also called Apple's customer service for the first time, hoping to help customers make appointments for Apple's Apple Store's genius through customer service, and to replace the battery with an iPhone 6s that meets Apple's above replacement regulations. Finally ended in failure. During the call, Apple's customer service staff explained some of the details of this replacement program:
1. Replace the range of mobile phones: At present, Apple's sale is only for 6s with free battery replacement service. As for many iPhone 6, 6 Plus and 6s Plus online feedback are not in the free replacement of the battery model, when these machines can Replace the battery, customer service response is not received relevant notice.
2. Not all mobile phones can be changed: At present, Apple's after-sales channels accept free mobile phone replacement battery does not include the operator's custom machine, custom machine maintenance can take the authorized maintenance channels. In addition, in fact, this replacement service lasts for three years, which means that as long as your 6s meets this requirement, the mobile phone battery can be replaced for free within three years from the purchase date.
3. Preparation before replacement: If you choose to go to Apple's official retail outlets to change machines, you must make a reservation for the genius service (say it is really difficult), carry the purchase invoice and warranty card, and the genius of the mobile phone to make appointments. Replacement, customer service emphasizes that you must make an appointment to visit in person, and regardless of whether your mobile phone is purchased from an Apple store, you need an invoice. If your mobile phone has previously spent money on Apple's official channels to replace the battery, according to Apple's regulations, you can contact Apple customer service for a refund, but the specific details and processes are not yet known.
4. Replacement by third-party authorized agencies: For cities that do not have an Apple retail store and users who can’t get to a genius, they can take a mobile phone and go to an Apple authorized service center for repairs and replacement. We telephoned the authorized service providers provided by the two Apple's official websites in Beijing respectively. The entire replacement process is the same as that of Apple’s direct sales stores. It must be replaced with a mobile phone, an invoice, and a warranty card. In addition, it also accepts exchanges from carriers. Battery service, the premise is to bring the operator's contract and invoice. There is no need to make an appointment to authorize the repair shop, but it is necessary to see if there is a spare battery accessory at the time of the shop. If not, you need to put the mobile phone on the waiting list.
5. Regarding the removal of mobile content: Whether it is an Apple direct-operated store or an authorized maintenance site, we are required to clear the data information in the mobile phone. There may be two meanings, one is to prevent the leakage of user data, and the other is to prevent accidental data loss when you can not determine the responsibility.
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