In June, I bought a little thing in the United States and Asia. It happened to be Microsoft's sculpt comfort grass for a long time. Although there is no difference with the domestic market, in order to get enough free shipping, I was paralyzed.
The use of sea Amoy, clearance for a full 24 days, next time you no longer have to use XX sea Amoy, fell!
However, when it arrived, it was found that the left mouse button couldn't keep going. This time I was paralyzed. Haitao had received fakes for the first time for so long. The first reaction to find Meiya, only to find that it has already passed the 30-day return period, and Baidu found that the United States and Asia return address must be consistent with the address of the shipment, that is to say the US warehouse of the transfer company, coincidentally XX sea Amoy has already replaced the American warehouse, and no one will be spending a lot of money for hundreds of pieces, and then paying dozens of pieces of freight, and naturally giving up.
Then on Microsoft's official website, looking for a half-day did not find the mouse and other peripheral products warranty methods, can not find the online customer service portal, call 400 customer service phone, did not find any manual services on peripheral products, but chose the surface The customer service asked exactly what happened. After the problem was resolved, the customer service brother gave me another call. It was said that as long as it was a keyboard and mouse produced by Microsoft, this call could be made. I was very happy to call it and found out that this was a strong after-sales service. Telephone, customer service sister told me that because it is not the State Bank, there is no way to warranty in the United League, and fell! Call Microsoft customer service again. This time, let us transfer to another after-sale customer service. Let me wait for two minutes. So I listened for ten minutes and waited for music. I never saw the so-called after-sales customer service. Personally think that Microsoft's sales still have plenty of room for improvement.
There was no solution to this, and I had to find Meiya customer service again. Based on my 4th level, my mind organized a language. Suddenly remembered, this is not a Central Asian customer service! How did you not think of it in the beginning, this must vigorously boast about Amazon's after-sales and customer service, Central Asian customer service is also able to handle overseas orders ah ah ah too convenient too intimate it!
Click here to help above the home page in Central Asia
Then click on Contact Us
Then you can see the following page, select the appropriate question to consult, contact online customer service at work time
This is awesome, no, ah, I said that after contact with Microsoft customer service directly to the refund, ah, even the specific circumstances of the damage did not ask ah.
So today I received a refund email from Meiya, telling us that the refund will arrive within 3-5 days.
However, do you think I will take a refund and buy a new one?
In the spirit of not giving up, after my careful research, I discovered the problem. As for the out-of-box and use experience, I will not go into details, because there is already a lot of similar articles in Aunt Zhang. I will mainly talk about the maintenance process.
First we took a chicken and tore apart the bottom two mats. The four screw holes were exposed. Speaking of this chaiji was really angry. Not long ago, a screwdriver set bought in a certain superior product was not too cheap. , But the workmanship was so bad that the small hexagonal plum blossoms were not even right, and the material was terribly soft. It turned a few slides, it was not a screw wire, it was a bit slippery, and it fell! Bits lived from the hexagonal plum shape to a cylindrical shape.
I missed the 9.9-pack screwdriver set recommended by my aunt, but I didn’t get it back at school. I had to buy another set at a certain treasure. It’s no more expensive, 14 bags, than you fake the Japanese brand. A premium product is also cheaper to feed, and the quality is not a two grade. Received this afternoon, immediately opened, easily won. The first two are short and the last two are long screws.
With the lid removed, the internal structure is revealed and the work of the circuit board is commendable.
After some research, the problem was found. Looking at the map, I don't know if value-friends can understand how this button is combined. The right small protrusion is stuck on the lid, and the following is a micro-motion.
The problem is that, as shown in the figure below, this small prominence may be due to the injection molding problem. There is also a burr protruding from the opposite side. After the top cover is mounted, it will directly press the micro-motion and cause the key to stop pressing. .
This problem is easier to handle. Just use a burr to squeegee it, and then install it. The problem is solved successfully.
In addition Tucao, this polishing surface is too sticky fingerprint! The skin material on both sides is more troublesome, and the stained dust seems to never wipe clean!
to sum up:
The main motivation for writing this article is to praise Amazon's customer service, and share my experience for the majority of valued friends. Amazon's customer service is generally very good at speaking, as long as your request is reasonable. When a bad English friend encounters a problem, he or she can find a Chinese customer service to help solve the problem. When there is a problem with another product, if it is still in the warranty period, the warranty is definitely the best choice. If you have exceeded the warranty period or are unable to guarantee the items, try to do it yourself and solve the problem. I hope this article will help you a little bit, then I will be satisfied.