IT168 News With the Samsung Galaxy Note7 (hereinafter referred to as Samsung Note 7) battery "explosive door" incident has become increasingly fierce, in the case of the replacement of the new product has no effect, Samsung finally determined to start the global recall of this product, and officially stopped Sales, which naturally also includes 190,984 Samsung Note 7 phones sold in mainland China. For Samsung, this company is facing the biggest challenge in history. But for users who have already purchased Samsung Note 7, the next thing to deal with is the same, how to recall, how to recall, and what are the processes? These small problems that bother users are also quite annoying. Therefore, this site was also collected as a whole for the first time, hoping to help users who have already purchased Samsung Note 7.
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Believe that many users who have already purchased Samsung Note 7 have the biggest doubt: Since Samsung has already begun recalling mobile phones, can I buy a Samsung Note 7 mobile phone to be able to return/return money? Of course it is OK, but it also needs conditions. Prior to this, we may wish to peruse the recall statement issued by Samsung and AQSIQ at the same time. Although not long, it actually contains useful information.
1. Samsung Note 7 recall needs to meet three conditions: State Bank version Note 7, digital model SM-N9300, sold in the country.
First of all, let's take a look at Samsung’s official announcement. We can see from Samsung’s official website that “in order to ensure that Chinese consumers can use our products with confidence, we decided to stop selling Galaxy Note7 products in the mainland China market. Recall all Galaxy Note7 products sold in mainland China.†Of course, there is still a part of Samsung’s self-declaration content, but it is not relevant to the subject matter of this article. Let’s skip over the highlights.
The picture contains text from: Samsung China official website , IT168 only for finishing and typesetting
In fact, this text can be clearly seen, Samsung is nothing more than to express the meaning of both. First, we decided to stop selling Samsung's version of Samsung's version 7. We should have no opinion on this point. The key part is actually the second point. Let's peruse this sentence: “Recall all the Samsung version of the Samsung Note 7 phone sold in mainland China.†This actually illustrates two details.
The first point is that your mobile phone must be a State Bank version of the Samsung Note 7 phone, and the second point must be sold in mainland China. So see here believe that many users will understand. The simple point of the recall is that the Samsung Note 7 licensed mobile phones are currently being sold domestically. The Hong Kong, European and US versions are not included in the scope of the recall.
If Samsung's recall statement does not understand it, the recall statement issued by the AQSIQ will be more detailed, including not only the product, model, quantity, etc., but also the reasons and specific policies. Samsung's official statement is more detailed and fair.
AQSIQ's recall of the Samsung Note 7 in detail. (Source: AQSIQ website )
First of all, we can see from the AQSIQ domestic consumer product recall news, the recall time is October 11, 2016, and the recalled product is further defined as “all SM-N9300 Galaxy Note 7 digital mobile phones sold in mainland China. "Telephones", there are still two highlights here, are sold in mainland China, and the digital model SM-N9300 digital mobile phone, of course, including the number of.
As for the textual description of sales in mainland China, it is consistent with the Samsung’s statement just now, so it means that only sales in the domestic legal channels can be recalled, and other channels “cannot be acceptedâ€. So here we can come to an answer:
Samsung's Note 7 recall is only for domestic licensed mobile phones, Hong Kong version / Taiwan version / European version / US version and other non-licensed versions do not meet the conditions.
In addition, many users do not understand why the AQSIQ needs to give a digital model such as the SM-N9300. Actually, this model is mainly used in domestic licensed products and can be effectively separated from other versions (for example, the US version is the N930A, The European version is the N930F, etc.), while the Hong Kong version is also N9300, but because it does not meet sales in the mainland, it is also not within the domestic recall threshold.
The Samsung Note 7 that can be recalled now requires the model SM-N9300 to be sold in mainland China. (Photos from the Internet)
Of course, the AQSIQ has also given specific measures for recalls. Currently, it is divided into two. The first one is for free replacement of new Samsung mobile phones for other models, and refunds the difference between the two products. Yuan; the second is a full refund of the original purchase price, while recycling the product. Consumers can choose one of the above two ways.
So next we want to talk about the second question. What do users who have already purchased Samsung Note 7 do?
2, Samsung Note 7 users how to do: contact you to buy the regular channels of mobile phones. Currently Samsung's certified sales channels have launched a recall plan, and third-party channels are still in further confirmation.
In fact, this part is the most complicated and headache. As we all know, giants like Samsung actually have a lot of sales in China, including official authorized distributors, official agents, and official recommendation purchase centers. In addition, Samsung’s cooperative sales channels include Jingdong, Gome, Suning, and Tmall. So, this does not include Samsung's national agents and partners (including Tianyin Communications, Aishide, etc.). How do you do such a huge sales system?
The main reason why we say this is that Samsung's sales channels are too complicated. For example, after this recall, this site contacted Jingdong Mall at the first time, and JD.com stated that it is currently actively handling the recall of Samsung Note 7. Users only need to apply for a return on the order page in the background. There are many ways to return the product. Kinds of products, including pick-ups from Jingdong, JD's self-acceptance and return, and self-mailing to JD.com, of course, need to follow the standard return process operations, such as refunding issued electronic invoices, accessories, and gifts.
In addition, in addition to the recall plan of Samsung's Note 7, Jingdong Mall has now fully sold Samsung Note 7 product sales, the main push model has been adjusted to Samsung Galaxy S7 edge or Samsung Note 5 products, currently can not find any on the web page Samsung Note 7 sales information.
Jingdong Mall has now fully delisted Samsung Note 7, and self-funded channels to accept user refund applications. (Source: Jingdong)
In addition to Jingdong, we also contacted e-commerce platforms such as Suning, Gome, and Tmall, as well as Samsung's major experience stores. The answers were almost identical. So the basic answer is that the official channels of Samsung’s official cooperation, including Dixon, authorized experience stores, authorized dealers, self-operated platforms of major e-commerce companies, etc., have already taken the lead in launching the recall channels, so they were previously purchased in these channels. Users can rest assured.
Of course, there will certainly be users who are suspicious here. How to determine my channel is formal, here is the most basic method. In addition to Jingdong, Suning, Gome, these well-known e-commerce platforms, the current Samsung website provides a monopoly network query. If you previously purchased the Samsung Note 7 mobile phone in these channels, you can also go for the Samsung Note 7 recall. Click to view Samsung Monopoly Network
Users can inquire through the Samsung official website to the official certification of the monopoly network (Source: Samsung China official website )
Of course, we need to be careful to remind that the way the major channels deal with recalls is not the same. For example, users of Jingdong Direct and Samsung Tmall flagship stores may receive refunds within 1-3 days, while Samsung’s authorized partners/distributors may directly handle Samsung Note 7 returns, but refunds may be required. A certain working day (usually within 7-14 days).
If you are buying a Samsung Note 7 phone, the location is neither a well-known e-commerce platform nor an authorized Samsung dealer. For example, if you purchased Samsung Note 7 from a third-party seller/private dealer, etc., what should you do?
Frankly, there is no universal way at present. For example, this site contact our dealer partners, the other party said that they can handle Samsung Note 7 return refund, but need to wait for them to contact the next level of agents before further confirmation, including the return of the return and the amount of the refund There is no more detail, but it is certain that Samsung will recall Samsung Note 7, after all, this is a product defect that the country has already acknowledged.
Of course, if you meet a business that cannot be accepted, users can directly contact the industrial and commercial bureau hotlines of the major cities, the consumer hotline, and the AQSIQ Defective Product Management Center hotline for consultation.
At present, third-party distributors are more troublesome than Samsung's official certification channels when dealing with Samsung Note 7. (Photos from the Internet)
So, to sum up, what should we do about the Samsung Note 7 recall? The direct advice we give is to contact the original seller. In simple terms, whoever you buy to, you will use the valid purchase certificate to find out who; if you do not accept it, contact Samsung directly or make a complaint about rights protection! Products that are supposed to fall within the scope of the recall, consumer rights are subject to national policy Legal protection.
3, buy non-licensed Samsung Note 7 users: Regrettably tell you, you can only go to the original purchase country and region to make a recall application.
We just said so much, in fact, are all aimed at domestic Samsung Note 7 licensed, no matter which channel you buy, at least buy is licensed, recall is only a matter of time. If you previously bought a non-licensed version of Samsung Note 7, such as the Hong Kong version, the European version, the US version, you will encounter a big problem, that is, non-licensed products can not enjoy the domestic recall policy, can only contact You sell this Samsung Note 7 country and region.
In fact, it is not difficult to understand that the recall of Samsung Note 7 in China is actually a kind of extension of after-sales service. You can understand in disguised terms as “Samsung provides unconditional refund service for Samsung Note 7 phones†, so if you buy Naturally licensed products can enjoy this policy. If you are a non-licensed version, you would not be able to enjoy domestic after-sales service. Naturally, it is not possible to involve a domestic recall plan. This is one of the reasons why we usually say that buying parallel imports is risky and users need to be cautious.
At present, the non-national version of Samsung Note 7 can only make recall applications from the country and region originally purchased. (Image from unwire.hk)
Although domestic companies are unable to provide recall services, because Samsung is currently implementing a global recall plan, you can actually send your Samsung Note 7 back to the original country and region where you purchased it. For example, Hong Kong/Taiwan provides unconditional refunds. , The United States is free to replace other Samsung products or direct refund, but if the operator is contracted product may be a free replacement of Samsung mobile phones or iPhone products, etc., depending on the specific policies of different regions.
Considering that some netizens purchase products through purchasing and personal dealers, the only way at present is to actively deal with sellers. But you don’t have to be discouraged. A lawyer also stated that there is a formal contractual relationship between you and the seller. He does have an obligation to assist you in completing the recall process. Considering that there are not many products currently sold by Samsung Note 7, it is hoped that there will not be too many users in this part.
4, Samsung Note 7 global recall to the domestic consumer enlightenment: Electronic products purchased through formal channels can enjoy the most complete service protection.
With the successive launch of Samsung's Note 7 global recall plan, not only is this process of recalling brought to domestic consumers, it has also caused our discussion on the purchase of consumer electronics products. In the era of increasingly smaller electronic product prices and functions, the proportion of products in service has been increasing year by year. Whether it comes from the use of products or afterwards, it has already accounted for the entire purchase process of mobile phones. The key part.
If we have considered the price/performance ratio brought by the difference in water prices in previous years, we may value the value of branded value brought by products and services in the past few years. This is precisely why companies such as Apple, Samsung, and Huawei can continue to grow. Cheats.
It can be predicted that Samsung will face a huge market challenge next time, and this will not only come from mobile phone products. For brand managers, any safety negligence may cause you to be depressed. Before Sanlu had Samsung, the difference was that Samsung took an attitude to actively solve the problem, as to how users and the market gave feedback. We will also continue to pay attention.
5, Quickly understand the common problems recalled by Samsung Note 7 in China.
Q: How long before buying Samsung Note 7 can enjoy the recall?
A: Samsung officials did not specify this particular issue, but considering that Samsung Note 7 was officially launched on September 2, Samsung Note 7 after this time can enjoy the recall. If you purchase Samsung Note 7 through other channels, you need to contact your dealer with a valid purchase certificate. Samsung's official introduction of recall policy, but not all recalls need to contact the Samsung official. In simple terms: Where do you buy from?
Q: What credentials do I need to provide when I apply for Samsung's Note 7 recall?
A: As mentioned in this article, you need to provide the seller (ecommerce/entity dealer) with a valid purchase voucher including an invoice, e-ticket, etc. In addition, you need to ensure that the accessories are complete. If it is through the preferential purchase plan, or the additional gifts/appendixes of the merchants need to be returned together, this part of the details according to the business and the policy differences.
Q: Can Samsung Note 7 that has been in use for a while enjoy the recall service?
A: As long as Samsung's Note 7 licensed in the domestic formal channels is within the recall plan, it will not be affected by your use time. Even if your mobile phone may have slight traces of usage, according to Samsung’s terms, it is also likely to be recalled. (In case of water damage or damage, it cannot be recalled normally)
Q: Samsung Note 7 presented by others. I am now worried about security. Can I recall the Samsung store myself?
A: Applying for Samsung's Note 7 recall requires effective proof of purchase. If your Samsung Note 7 contains original invoices or other vouchers (such as electronic invoices, sales certifications, etc.), you can use the invoice to the dealer to enjoy the recall. If you cannot identify your Samsung Note 7 purchase channel, considering the issue involving refunds, it is advisable to contact the original purchaser .
Q: Can I replace Samsung Note 7 with other models? For example iPhone 7 mobile phone?
A: In addition to Samsung’s current recall service, Samsung can also replace the new Samsung mobile phone with other models for free (other brands cannot provide services), and refund the difference between the two products, with an additional 300 yuan for shopping vouchers. , you can consult Samsung store. Of course, if it is the next purchase of other brands of products, can be a full refund of the original purchase price, after which consumers choose.
Q: When I bought the Samsung Note 7, it was 6,000 yuan. Now the price is 5688 yuan. How much can I refund?
A: According to the information released by the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ), the seller must refund the purchase price in full at the original purchase price (there may be issues such as purchase invoices and vouchers) and recycle the product. So if the price you buy is 6,000 yuan, the seller should also refund you 6,000 yuan. However, taking into account the listing price of Samsung Note 7 is 5988 yuan, if the excess price part is your purchase of value-added services (such as film, protective shell, etc.), then this part needs to coordinate with the seller.
Q: My Samsung Note 7 feels no problem in use. What happens if it is not recalled?
A: There is an old saying called "prevention before it happens." Samsung chose to recall the Note 7 mobile phone naturally has his reasons. Maybe your Samsung Note 7 won't have problems at the moment, but considering safety considerations, we suggest that you choose the recall earlier. If you like him very much, do not want to recall, or even want to continue to use, it may make you regret. This site estimates that after Samsung recalls the Note 7 mobile phone in a large scale, it should use remote control or software blockade. Even if you leave the Samsung Note 7 in your hands, it may not be a normal product.